Privacy Policy

Effective Date: May 13, 2025

1. Overview

Toups & Co. (“we,” “us,” or “our”) values your trust. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. By using our site or submitting information to us, you agree to the terms outlined below.

2. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, contact information, company name, and any other details you provide through contact forms, email, or service requests.
  • Automatically Collected Data: IP address, browser type, device ID, operating system, referring URLs, and interaction data through cookies or other analytics tools.
  • Tracking Tools: We use third-party tools such as Google Analytics, Facebook Pixel, and similar technologies to understand user behavior and improve our marketing efforts.
  • Client Data: Legal case-related data, records, and documents as part of our contracted services with law firms and attorneys.

3. Use of Your Information

We use your information to:

  • Provide and manage our services
  • Respond to inquiries and customer support requests
  • Analyze usage trends to improve our website and offerings
  • Send service-related communications, updates, or marketing emails (you may opt out at any time)
  • Maintain accurate business and legal records

4. HIPAA Compliance & Client Confidentiality

Toups & Co. recognizes the sensitive nature of client data, especially in the legal and medical fields. We follow strict confidentiality standards and comply with the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

  • All client-related information, including medical records, case files, and supporting documentation, is handled with the highest level of security and confidentiality.
  • We do not share or disclose client data with unauthorized third parties.
  • All staff members are trained on HIPAA standards and sign confidentiality agreements upon onboarding.

5. Data Retention

We retain your data only as long as necessary to fulfill the purpose for which it was collected or as required by law. Specifically:

  • Contact form submissions and communication records: retained for up to 3 years.
  • Client case files and legal documentation: retained for a minimum of 7 years, unless otherwise required by contract or regulation.
  • Website usage data and analytics: anonymized and retained up to 26 months for performance and reporting purposes.

You may request deletion of your data at any time unless retention is required for compliance.

6. Cookies & Tracking Technologies

We use cookies to enhance user experience and gather analytics. Cookies are small data files stored on your device that help us tailor content and measure site traffic. Most cookies are session-based and expire after you leave the site.

You can disable cookies in your browser settings; however, doing so may limit your ability to use some features of our website.

7. Sharing of Information

We do not sell or rent your personal information.

We may share your data with:

  • Trusted service providers (e.g., analytics platforms, CRM tools) who help us operate our business
  • Legal authorities if required by applicable law, court order, or regulation
  • Our internal team members and contractors under strict confidentiality and data handling agreements

8. Data Security

We implement industry-standard physical, administrative, and technical safeguards to protect the confidentiality and integrity of your personal and professional data. This includes:

  • Secure file storage and transmission systems
  • Access controls and audit logs
  • Routine employee training and data protection protocols

While we strive to protect your information, no digital platform is completely secure. Use of the site is at your own risk.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to the personal data we hold about you
  • Request corrections or deletions
  • Withdraw consent for certain uses
  • Opt out of marketing communications

To make a request, please email [Insert preferred email].

10. Third-Party Links & Tools

Our website may contain links to other websites or tools that are not operated by Toups & Co. We are not responsible for the content or privacy practices of those third-party sites.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our site after such changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Toups & Co.
9191 Siegen Lane, Bldg. 1
Baton Rouge, LA 70810
admin@btoupsandco.com